5 Best Conversational Intelligence Software for Sales in 2024

September 23, 2024

Imagine this: You’re a sales pro juggling countless calls, emails, and meetings. Every interaction is a potential goldmine, but without the right tools, key insights slip through the cracks. It’s chaotic, time-consuming, and you’re constantly playing catch-up. Enter conversational intelligence software—a game-changer that transforms your sales process. With conversational intelligence, life gets a whole lot easier. These smart tools analyze your sales conversations, uncovering valuable insights that help you close deals faster and more efficiently. But with a space filled with hundreds of fly-by-the-night tools that claim to be the best conversational intelligence software, how do you choose the right one for your business? 

We’ll tell you how. In this blog, we deep dive into the world of some of the best conversational intelligence software options we know and have used. Get ready to know more about their features, benefits, pros and cons, user reviews and pricing. All so you can make an informed choice.

But first, the basics.

What is Conversation Intelligence Software: Then & Now

There was a time in the not-so-distant past when sales teams relied solely on their instincts, notes scribbled on paper, and the occasional gut feeling to navigate sales conversations. It was a bit like flying blind—hoping you’d catch the important details and remember them when it mattered most. Sure, old-school sales pros had their charm, but let's face it, this method was far from foolproof.

Then came the revolution. Enter conversational intelligence. Picture this: it’s the 2010s, and technology is booming. Suddenly, new-age software solutions emerge that can listen to your sales calls, transcribe them, and analyze every word, pause, and intonation. 

Best Conversational Intelligence Software: Where It All Started

Companies like Gong and Chorus started paving the way, turning traditional sales on its head. Now, instead of guessing what worked and what didn’t, you had cold, hard data. It was like going from black-and-white TV to 4K Ultra HD - the clarity was novel and unreal.

Best Conversational Intelligence Software for 2024: Where We Are Now

Fast forward to today, conversational intelligence platforms have evolved into a must-have for sales teams. These tools not only transcribe and analyze calls but also provide actionable insights, track customer sentiments, and even predict deal outcomes. AI evolution has turned conversational intelligence on its head, ensuring that the software does a lot more than just transcribing calls. 

Generative AI is ensuring that some of the best conversational intelligence software out there gives you neatly packed call summaries in your inbox before you can say, “hey.”

Behavior AI is ensuring that you hear what your customers say, but also, what they don’t. Body language nuances for the win!

To us, the best conversational intelligence software is a co-pilot who’s got your back, helping you navigate every twist and turn of the sales journey. From manual note-taking to AI-driven insights, the best conversational intelligence platforms have changed the game for sales pros. 

Benefits of Opting for the Best Conversational Intelligence Software in 2024

Adding the best conversational intelligence software to your sales arsenal is a secret sauce for sales teams in 2024, transforming sales strategies and boosting productivity. Here’s how:

  1. Enhanced Productivity: Automatically transcribes and summarizes meetings, freeing up time for selling and providing instant access to crucial details.
  2. Actionable Insights: Acts like a sales coach, analyzing conversations to highlight what works and what doesn't, helping refine your approach with real data.
  3. Improved Customer Understanding: Tracks sentiment and engagement levels, offering insights into customer feelings and enabling real-time strategy adjustments.
  4. Consistent Coaching: Analyzes top performers' calls to identify best practices, with real-time feedback and call scoring for continuous improvement.
  5. Data-Driven Decisions: Provides data for strategic decisions, improving forecasting and resource allocation.
  6. Boosted Collaboration: Integrates with your CRM, sharing call recordings and key moments within a unified platform for enhanced teamwork.

So, are you ready to level up your sales game? Let’s dive into the best conversational intelligence software options for this year and beyond!

5 Best Conversational Intelligence Softwares in 2024

Best Conversational Intelligence Solution for Sales #1: Sybill

Meet Sybill, the conversational intelligence software that’s turning heads with its blend of generative AI and behavior AI. Imagine wrapping up a high-stakes sales call, grabbing your 4 pm coffee, and coming back to find a perfectly crafted call summary waiting in your inbox and on Slack. That’s Sybill’s “Magic Summary” in action, boasting an impressive 95% precision.

Sybill goes beyond just transcribing. It understands the conversation, highlighting customer pain points, next steps, action items, and buying intent. And in the time it took you to get your coffee, Sybill even crafted a follow-up email for your prospect. You’re not just saving time—you’re gearing up for action, not admin. With custom summaries tailored for product, customer success, marketing, and more, Sybill ensures that every team gets the insights they need.

With its latest feature, Deal Summaries, Sybill pushes deal summaries directly to Salesforce and HubSpot, providing sales leaders a comprehensive view of ongoing deals and enabling precise forecasting. Meanwhile, your reps spend less time on admin tasks and more time on closing deals.

Top Features of Sybill as One of the Best Conversational Intelligence Software in 2024:

  • Context-Driven Summaries: Sybill understands the nuances of your sales calls, focusing on key points and actionable insights. It captures the intent of the call and the dynamics of the buying committee, helping you prioritize high-value deals.
  • Objective Precision: Removes bias from deal strategies, keeping notes highly objective and accurate. Promises best-in-class 95+% precision.
  • Customizable: Aligns with various sales methodologies like MEDDIC, ensuring CRM entries and call summaries fit your specific needs.
  • Video Conferencing Compatibility: Works seamlessly with Google Meets, Microsoft Teams, and Zoom.
  • AI Follow-Up Emails: Generates follow-up emails that sound remarkably human, ready for you to add your personal touch and hit send.
  • Behavioral Insights: Captures not just words but also body language and unspoken cues for a deeper understanding of your sales interactions.
  • Automated CRM Integration: Syncs effortlessly with Salesforce and HubSpot, with more integrations on the way.
  • Custom Vocabulary Support: Adapts to your business terminologies for more accurate transcriptions.

Sybill: Pros as a Conversational Intelligence Software

  • Accelerated Deal Closure: Helps close deals faster with insightful, emotionally intelligent conversation analysis.
  • Time-Saving: Automates note-taking, saving up to 5 hours per week.
  • Action-Oriented: Provides insights on what needs to be done next, not just what was said.
  • High Precision: Delivers call summaries with 95% accuracy.
  • Contextual Understanding: Incorporates emotional intelligence to highlight buyer intent and pain points.
  • User-Friendly: Offers an intuitive, easy-to-navigate interface.
  • Versatile Integration: Compatible with a variety of CRM and video conferencing tools.
  • Customizable: Adapts to different sales methodologies and CRM tools.
  • Centralized Knowledge Base: Keeps all meeting recordings and notes in a searchable workspace.
  • Inter-Team Alignment: Ensures that customer insights reach every relevant RevOps function in a customized and usable format.
  • Diverse Pricing Plans: Starting at $59/month, with customizable options for larger enterprises.
  • Excellent Support: Comprehensive help documentation and quick support make onboarding easy.
  • Multilingual: Supports over 120 languages, making notes comprehensible for global teams.

Sybill: Cons a Conversational Intelligence Software

  • Limited CRM Integrations: Currently integrates only with Salesforce and HubSpot, though more integrations are expected soon.
  • Pricing: May be a barrier for some, but the benefits in actionability and sales effectiveness can justify the cost.

Sybill Pricing for Conversational Intelligence Solution

  • Starter: $59/month/user
  • Mind Reader: $99/month/user
  • Enterprise: Custom pricing
  • Free Trial: Available as self-serve

Ready to see Sybill in action? Try it for free and experience the magic of enhanced conversational intelligence for your sales team!

Sybill G2 Rating for Conversational Intelligence 

A staggering 4.8 

There’s no liking Sybill, only loving it. Don’t take our word for it, check out our Wall of Love!

Best Conversational Intelligence Platform for Sales #2: Gong

Since its founding in 2015, Gong has been a veteran in conversational intelligence software. Rebranding in 2019 as a Revenue Intelligence platform, Gong helps sales teams analyze and improve customer interactions, focusing on conversations and deal tracking. Though new competitors like Sybill emerge, Gong remains a powerhouse in conversational analytics and deal intelligence. It integrates seamlessly with various enterprise applications, offering versatile capabilities for sales organizations. Gong’s proven track record makes it a go-to tool in the sales tech stack.

Gong as a Conversational Intelligence Software: Standout Features

  • Deals, People, and Market Intelligence: Provides in-depth insights into deals, key stakeholders, and market trends.
  • Comprehensive Analytics: Offers detailed analytics for email, calls, and meetings, helping to optimize communication strategies.
  • CRM Integrations: Seamlessly integrates with major CRM platforms such as Salesforce.
  • Communication Tools Integration: Connects with communication tools like Slack and Microsoft Teams.
  • Wide Array of Business Tools: Integrates with a variety of other business tools for a streamlined workflow.

Gong as a Conversational Intelligence Solution: Pros

  • Integrates smoothly with most of the sales technology stack, making it versatile and useful for sales teams using various tools.
  • Offers robust sales forecasts and detailed revenue insights, aiding in effective planning and strategy execution.

Gong as a Conversational Intelligence Solution: Cons

  • The platform can be quite complex to start with, challenging for professionals unfamiliar with conversational intelligence tools.
  • Often requires a dedicated team of at least two members to manage effectively, which can be a significant resource investment.
  • Not particularly well-suited for growing and mid-market companies, as its services are often not prioritized for them.
  • Many users find that they end up paying for features they don’t fully utilize.
  • The time to get Gong up and running can be quite long, averaging between three to six months.

Gong Pricing

Gong offers customized pricing based on the specific needs of your business. For an accurate quote tailored to your requirements, it’s best to reach out directly to Gong.

Gong G2 Rating

4.7

Best Conversational Intelligence Software for Sales #3: Chorus

Chorus has been a notable player in the sales intelligence arena, designed to cater not only to sales professionals but also to customer success teams. By offering automated meeting transcripts and comprehensive analysis of customer interactions, Chorus provides organizations with valuable insights throughout the customer lifecycle.

Chorus is tailored to enhance sales and customer success strategies by providing detailed insights from automated meeting transcripts. This platform goes beyond traditional conversation intelligence by offering a deep dive into customer interactions, helping teams understand and optimize the customer journey.

Chorus as a Conversational Intelligence Software: Standout Features

  • AI-Driven Analysis: Uses AI to extract meaningful insights from sales calls and meetings, enhancing the quality of interactions.
  • Automatic Call Transcription: Provides accurate and detailed transcriptions of all calls and meetings.
  • Real-Time Insights: Delivers immediate feedback and actionable insights during customer conversations.
  • CRM Integrations: Seamlessly integrates with major CRM platforms like Salesforce.
  • Communication Tools Integration: Connects effortlessly with platforms like Slack and Zoom, facilitating easy data sharing and collaboration.
  • Customer Lifecycle Insights: Offers in-depth analysis of customer interactions throughout their lifecycle, aiding in customer success strategies.

Chorus as a Conversational Intelligence Solution: Pros

  • Seamless Integration: Easily integrates with Zoom and other prominent applications, improving data accessibility.
  • Real-Time Customer Insights: Provides instant insights into customer conversations, helping to optimize interactions.
  • Catalyst for Upselling: Acts as a powerful tool for identifying upselling opportunities across multiple product offerings.
  • AI-Driven Analysis: Leverages AI to provide deep insights from sales calls and meetings, enhancing overall strategy.

Chorus as a Conversational Intelligence Solution: Cons

  • AI Limitations for Enterprises: The AI capabilities might not fully meet the needs of enterprise-level companies.
  • Bundling with ZoomInfo: Often bundled with ZoomInfo, which can complicate pricing for those not using that ecosystem.
  • Not Ideal for SMBs: May not be the best fit for small and mid-market companies due to more affordable and feature-rich alternatives.
  • Complex Pricing Structure: The need to purchase as part of the ZoomInfo bundle can make it quite expensive.

Chorus Pricing

Chorus offers customized pricing tailored to the specific needs of your business. For an accurate quote, it's best to reach out directly to Chorus.

Chorus G2 Rating

4.5

Best Conversational Intelligence Platform for Sales #4: Clari Copilot

Clari Copilot is an AI-driven powerhouse designed to help sales leaders make sense of their data and derive actionable insights. By providing robust sales forecasts and strategic data analysis, Clari Copilot enables organizations to strategize more effectively and optimize their sales processes.

Clari Copilot leverages AI to deliver valuable sales insights and comprehensive data analysis, empowering sales leaders with accurate forecasts. This allows organizations to plan their strategies with greater precision and confidence.

Clari as a Conversational Intelligence Software: Standout Features

  • Real-Time Forecasting: Delivers accurate and up-to-date sales forecasts to help predict the success of deals in the pipeline.
  • Deal-Level Scorecards: Provides detailed scorecards for individual deals, giving insight into their status and potential.
  • Predictive Analytics for Sales Pipeline: Uses AI to assess the health of the sales pipeline and identify potential risks.
  • Opportunity-to-Close Tracking: Monitors and manages sales opportunities from start to finish, streamlining the sales process.
  • Seamless Integrations: Compatible with major platforms like Salesforce, Marketo, and Slack, ensuring smooth data flow and integration.

Clari as a Conversational Intelligence Solution: Pros

  • Easy CRM Integration: Offers out-of-the-box integration with leading CRMs, simplifying setup and data management.
  • Accurate Sales Forecasting: Provides highly accurate AI-driven sales forecasts, helping organizations plan more effectively.
  • Real-Time Insights: Delivers real-time insights and predictive analytics to keep sales teams informed and proactive.

Clari as a Conversational Intelligence Solution: Cons

  • Lack of Sales Coaching: Does not prioritize sales coaching, which might be a drawback for teams looking to improve skills and techniques.
  • Complex Deployment: Can be more difficult to deploy compared to other intuitive solutions in the market.
  • Expensive for Small Teams: The pricing can be high for small or growing teams, making it a significant investment.
  • Bundled Offerings: Often needs to be purchased as part of the Clari bundle, which can add to the overall cost.

Clari Copilot Pricing

Accelerator plan: $1,080/year/rep

Enterprise plan: $1,320/year/rep

Clari G2 Rating

4.6

Best Conversational Intelligence Software for Sales #5: Avoma

Avoma is an AI meeting assistant designed to help sales reps and other professionals streamline and optimize their meetings. Known for its impressive AI-powered note-taking capabilities, Avoma provides automated meeting transcripts and accurate summaries, making it an invaluable tool for enhancing meeting productivity and follow-up actions.

Avoma as a Conversational Intelligence Software: Standout Features

  • Automatic Meeting Transcription: Provides accurate, AI-powered transcriptions of all meetings.
  • AI-Assisted Note-Taking: Generates precise summaries and extracts action items for easy follow-up.
  • Meeting Analytics: Tracks vital metrics such as meeting hours and speaking time, offering valuable insights.
  • Seamless Integrations: Integrates smoothly with popular calendar and conferencing tools like Google Calendar, Outlook, Zoom, and GoToMeeting.
  • Actionable Follow-Ups: Ensures that follow-up actions are clear and immediate, enhancing productivity.

Avoma as a Conversational Intelligence Solution: Pros

  • User-Friendly: Easy to implement and use, making it ideal for small teams.
  • Comprehensive Meeting Analytics: Provides excellent insights into meeting dynamics and performance.
  • Automated Note-Taking: Saves significant time by automating the note-taking process with high accuracy.
  • Seamless Integrations: Works well with commonly used calendar and conferencing tools, ensuring a smooth workflow.
  • AI-Powered Action Items: Generates actionable insights from meetings, enhancing clarity and productivity.

Avoma as a Conversational Intelligence Solution: Cons

  • Limited Customization: Not as customizable as some other conversation intelligence tools.
  • Higher Cost for Small Teams: Although built for small teams, it can be relatively costly.
  • Longer Onboarding: Onboarding may take more time than expected due to the range of features offered.

Avoma Pricing

Avoma offers flexible plans, including a free option with basic features and premium options starting at $19/month. For more detailed pricing, check their pricing page.

Avoma G2 Rating

4.6

How To Choose the Best Conversational Intelligence Software for Sales

When selecting an ideal conversational intelligence software for your sales team, keep these key considerations in mind:

  1. Problem Identification:

Determine the specific feature gaps or challenges you're aiming to address within your sales process. This will help clarify the necessary features and functionality the tool must offer.

  1. User Needs:

Assess who will be using the software and how many licenses you'll need. Consider whether the platform needs to be user-friendly for the entire sales team or if it should cater to the needs of more technical users.

  1. Integration Requirements:

Identify the tools that need to be integrated with the new software. Consider your current CRM, communication tools, and other elements of your tech stack.

  1. Desired Outcomes:

Define the results you expect from the software. Think about the capabilities you want to gain or improve, such as deal tracking, customer insights, and sales coaching.

  1. Ease of Use:

Ensure the software is intuitive and straightforward for your sales team to use. A user-friendly interface and easy navigation are essential.

  1. Language Capabilities:

If your sales team conducts meetings in multiple languages, ensure the software supports all the languages you need.

  1. Organizational Fit:

Evaluate how the software will integrate with your existing sales processes and workflows. Identify areas that are working well and those that need improvement.

Conclusion: The Best Conversational Intelligence Software for Sales in 2024

In 2024, conversation intelligence software is a game-changer for sales teams, enhancing productivity, providing actionable insights, and fostering better customer understanding. Choosing the right tool involves considering your specific needs, desired outcomes, integration requirements, ease of use, language capabilities, and organizational fit. 

Sybill stands out with its context-driven summaries, AI-powered follow-up emails, and seamless CRM integration, offering best-in-class deal-level intelligence on CRM. 

Check out Sybill's conversational intelligence capabilities and start your free trial today to see the difference for yourself!

Get started with Sybill

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Get started with Sybill

Accelerate your sales with your personal assistant

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Imagine this: You’re a sales pro juggling countless calls, emails, and meetings. Every interaction is a potential goldmine, but without the right tools, key insights slip through the cracks. It’s chaotic, time-consuming, and you’re constantly playing catch-up. Enter conversational intelligence software—a game-changer that transforms your sales process. With conversational intelligence, life gets a whole lot easier. These smart tools analyze your sales conversations, uncovering valuable insights that help you close deals faster and more efficiently. But with a space filled with hundreds of fly-by-the-night tools that claim to be the best conversational intelligence software, how do you choose the right one for your business? 

We’ll tell you how. In this blog, we deep dive into the world of some of the best conversational intelligence software options we know and have used. Get ready to know more about their features, benefits, pros and cons, user reviews and pricing. All so you can make an informed choice.

But first, the basics.

What is Conversation Intelligence Software: Then & Now

There was a time in the not-so-distant past when sales teams relied solely on their instincts, notes scribbled on paper, and the occasional gut feeling to navigate sales conversations. It was a bit like flying blind—hoping you’d catch the important details and remember them when it mattered most. Sure, old-school sales pros had their charm, but let's face it, this method was far from foolproof.

Then came the revolution. Enter conversational intelligence. Picture this: it’s the 2010s, and technology is booming. Suddenly, new-age software solutions emerge that can listen to your sales calls, transcribe them, and analyze every word, pause, and intonation. 

Best Conversational Intelligence Software: Where It All Started

Companies like Gong and Chorus started paving the way, turning traditional sales on its head. Now, instead of guessing what worked and what didn’t, you had cold, hard data. It was like going from black-and-white TV to 4K Ultra HD - the clarity was novel and unreal.

Best Conversational Intelligence Software for 2024: Where We Are Now

Fast forward to today, conversational intelligence platforms have evolved into a must-have for sales teams. These tools not only transcribe and analyze calls but also provide actionable insights, track customer sentiments, and even predict deal outcomes. AI evolution has turned conversational intelligence on its head, ensuring that the software does a lot more than just transcribing calls. 

Generative AI is ensuring that some of the best conversational intelligence software out there gives you neatly packed call summaries in your inbox before you can say, “hey.”

Behavior AI is ensuring that you hear what your customers say, but also, what they don’t. Body language nuances for the win!

To us, the best conversational intelligence software is a co-pilot who’s got your back, helping you navigate every twist and turn of the sales journey. From manual note-taking to AI-driven insights, the best conversational intelligence platforms have changed the game for sales pros. 

Benefits of Opting for the Best Conversational Intelligence Software in 2024

Adding the best conversational intelligence software to your sales arsenal is a secret sauce for sales teams in 2024, transforming sales strategies and boosting productivity. Here’s how:

  1. Enhanced Productivity: Automatically transcribes and summarizes meetings, freeing up time for selling and providing instant access to crucial details.
  2. Actionable Insights: Acts like a sales coach, analyzing conversations to highlight what works and what doesn't, helping refine your approach with real data.
  3. Improved Customer Understanding: Tracks sentiment and engagement levels, offering insights into customer feelings and enabling real-time strategy adjustments.
  4. Consistent Coaching: Analyzes top performers' calls to identify best practices, with real-time feedback and call scoring for continuous improvement.
  5. Data-Driven Decisions: Provides data for strategic decisions, improving forecasting and resource allocation.
  6. Boosted Collaboration: Integrates with your CRM, sharing call recordings and key moments within a unified platform for enhanced teamwork.

So, are you ready to level up your sales game? Let’s dive into the best conversational intelligence software options for this year and beyond!

5 Best Conversational Intelligence Softwares in 2024

Best Conversational Intelligence Solution for Sales #1: Sybill

Meet Sybill, the conversational intelligence software that’s turning heads with its blend of generative AI and behavior AI. Imagine wrapping up a high-stakes sales call, grabbing your 4 pm coffee, and coming back to find a perfectly crafted call summary waiting in your inbox and on Slack. That’s Sybill’s “Magic Summary” in action, boasting an impressive 95% precision.

Sybill goes beyond just transcribing. It understands the conversation, highlighting customer pain points, next steps, action items, and buying intent. And in the time it took you to get your coffee, Sybill even crafted a follow-up email for your prospect. You’re not just saving time—you’re gearing up for action, not admin. With custom summaries tailored for product, customer success, marketing, and more, Sybill ensures that every team gets the insights they need.

With its latest feature, Deal Summaries, Sybill pushes deal summaries directly to Salesforce and HubSpot, providing sales leaders a comprehensive view of ongoing deals and enabling precise forecasting. Meanwhile, your reps spend less time on admin tasks and more time on closing deals.

Top Features of Sybill as One of the Best Conversational Intelligence Software in 2024:

  • Context-Driven Summaries: Sybill understands the nuances of your sales calls, focusing on key points and actionable insights. It captures the intent of the call and the dynamics of the buying committee, helping you prioritize high-value deals.
  • Objective Precision: Removes bias from deal strategies, keeping notes highly objective and accurate. Promises best-in-class 95+% precision.
  • Customizable: Aligns with various sales methodologies like MEDDIC, ensuring CRM entries and call summaries fit your specific needs.
  • Video Conferencing Compatibility: Works seamlessly with Google Meets, Microsoft Teams, and Zoom.
  • AI Follow-Up Emails: Generates follow-up emails that sound remarkably human, ready for you to add your personal touch and hit send.
  • Behavioral Insights: Captures not just words but also body language and unspoken cues for a deeper understanding of your sales interactions.
  • Automated CRM Integration: Syncs effortlessly with Salesforce and HubSpot, with more integrations on the way.
  • Custom Vocabulary Support: Adapts to your business terminologies for more accurate transcriptions.

Sybill: Pros as a Conversational Intelligence Software

  • Accelerated Deal Closure: Helps close deals faster with insightful, emotionally intelligent conversation analysis.
  • Time-Saving: Automates note-taking, saving up to 5 hours per week.
  • Action-Oriented: Provides insights on what needs to be done next, not just what was said.
  • High Precision: Delivers call summaries with 95% accuracy.
  • Contextual Understanding: Incorporates emotional intelligence to highlight buyer intent and pain points.
  • User-Friendly: Offers an intuitive, easy-to-navigate interface.
  • Versatile Integration: Compatible with a variety of CRM and video conferencing tools.
  • Customizable: Adapts to different sales methodologies and CRM tools.
  • Centralized Knowledge Base: Keeps all meeting recordings and notes in a searchable workspace.
  • Inter-Team Alignment: Ensures that customer insights reach every relevant RevOps function in a customized and usable format.
  • Diverse Pricing Plans: Starting at $59/month, with customizable options for larger enterprises.
  • Excellent Support: Comprehensive help documentation and quick support make onboarding easy.
  • Multilingual: Supports over 120 languages, making notes comprehensible for global teams.

Sybill: Cons a Conversational Intelligence Software

  • Limited CRM Integrations: Currently integrates only with Salesforce and HubSpot, though more integrations are expected soon.
  • Pricing: May be a barrier for some, but the benefits in actionability and sales effectiveness can justify the cost.

Sybill Pricing for Conversational Intelligence Solution

  • Starter: $59/month/user
  • Mind Reader: $99/month/user
  • Enterprise: Custom pricing
  • Free Trial: Available as self-serve

Ready to see Sybill in action? Try it for free and experience the magic of enhanced conversational intelligence for your sales team!

Sybill G2 Rating for Conversational Intelligence 

A staggering 4.8 

There’s no liking Sybill, only loving it. Don’t take our word for it, check out our Wall of Love!

Best Conversational Intelligence Platform for Sales #2: Gong

Since its founding in 2015, Gong has been a veteran in conversational intelligence software. Rebranding in 2019 as a Revenue Intelligence platform, Gong helps sales teams analyze and improve customer interactions, focusing on conversations and deal tracking. Though new competitors like Sybill emerge, Gong remains a powerhouse in conversational analytics and deal intelligence. It integrates seamlessly with various enterprise applications, offering versatile capabilities for sales organizations. Gong’s proven track record makes it a go-to tool in the sales tech stack.

Gong as a Conversational Intelligence Software: Standout Features

  • Deals, People, and Market Intelligence: Provides in-depth insights into deals, key stakeholders, and market trends.
  • Comprehensive Analytics: Offers detailed analytics for email, calls, and meetings, helping to optimize communication strategies.
  • CRM Integrations: Seamlessly integrates with major CRM platforms such as Salesforce.
  • Communication Tools Integration: Connects with communication tools like Slack and Microsoft Teams.
  • Wide Array of Business Tools: Integrates with a variety of other business tools for a streamlined workflow.

Gong as a Conversational Intelligence Solution: Pros

  • Integrates smoothly with most of the sales technology stack, making it versatile and useful for sales teams using various tools.
  • Offers robust sales forecasts and detailed revenue insights, aiding in effective planning and strategy execution.

Gong as a Conversational Intelligence Solution: Cons

  • The platform can be quite complex to start with, challenging for professionals unfamiliar with conversational intelligence tools.
  • Often requires a dedicated team of at least two members to manage effectively, which can be a significant resource investment.
  • Not particularly well-suited for growing and mid-market companies, as its services are often not prioritized for them.
  • Many users find that they end up paying for features they don’t fully utilize.
  • The time to get Gong up and running can be quite long, averaging between three to six months.

Gong Pricing

Gong offers customized pricing based on the specific needs of your business. For an accurate quote tailored to your requirements, it’s best to reach out directly to Gong.

Gong G2 Rating

4.7

Best Conversational Intelligence Software for Sales #3: Chorus

Chorus has been a notable player in the sales intelligence arena, designed to cater not only to sales professionals but also to customer success teams. By offering automated meeting transcripts and comprehensive analysis of customer interactions, Chorus provides organizations with valuable insights throughout the customer lifecycle.

Chorus is tailored to enhance sales and customer success strategies by providing detailed insights from automated meeting transcripts. This platform goes beyond traditional conversation intelligence by offering a deep dive into customer interactions, helping teams understand and optimize the customer journey.

Chorus as a Conversational Intelligence Software: Standout Features

  • AI-Driven Analysis: Uses AI to extract meaningful insights from sales calls and meetings, enhancing the quality of interactions.
  • Automatic Call Transcription: Provides accurate and detailed transcriptions of all calls and meetings.
  • Real-Time Insights: Delivers immediate feedback and actionable insights during customer conversations.
  • CRM Integrations: Seamlessly integrates with major CRM platforms like Salesforce.
  • Communication Tools Integration: Connects effortlessly with platforms like Slack and Zoom, facilitating easy data sharing and collaboration.
  • Customer Lifecycle Insights: Offers in-depth analysis of customer interactions throughout their lifecycle, aiding in customer success strategies.

Chorus as a Conversational Intelligence Solution: Pros

  • Seamless Integration: Easily integrates with Zoom and other prominent applications, improving data accessibility.
  • Real-Time Customer Insights: Provides instant insights into customer conversations, helping to optimize interactions.
  • Catalyst for Upselling: Acts as a powerful tool for identifying upselling opportunities across multiple product offerings.
  • AI-Driven Analysis: Leverages AI to provide deep insights from sales calls and meetings, enhancing overall strategy.

Chorus as a Conversational Intelligence Solution: Cons

  • AI Limitations for Enterprises: The AI capabilities might not fully meet the needs of enterprise-level companies.
  • Bundling with ZoomInfo: Often bundled with ZoomInfo, which can complicate pricing for those not using that ecosystem.
  • Not Ideal for SMBs: May not be the best fit for small and mid-market companies due to more affordable and feature-rich alternatives.
  • Complex Pricing Structure: The need to purchase as part of the ZoomInfo bundle can make it quite expensive.

Chorus Pricing

Chorus offers customized pricing tailored to the specific needs of your business. For an accurate quote, it's best to reach out directly to Chorus.

Chorus G2 Rating

4.5

Best Conversational Intelligence Platform for Sales #4: Clari Copilot

Clari Copilot is an AI-driven powerhouse designed to help sales leaders make sense of their data and derive actionable insights. By providing robust sales forecasts and strategic data analysis, Clari Copilot enables organizations to strategize more effectively and optimize their sales processes.

Clari Copilot leverages AI to deliver valuable sales insights and comprehensive data analysis, empowering sales leaders with accurate forecasts. This allows organizations to plan their strategies with greater precision and confidence.

Clari as a Conversational Intelligence Software: Standout Features

  • Real-Time Forecasting: Delivers accurate and up-to-date sales forecasts to help predict the success of deals in the pipeline.
  • Deal-Level Scorecards: Provides detailed scorecards for individual deals, giving insight into their status and potential.
  • Predictive Analytics for Sales Pipeline: Uses AI to assess the health of the sales pipeline and identify potential risks.
  • Opportunity-to-Close Tracking: Monitors and manages sales opportunities from start to finish, streamlining the sales process.
  • Seamless Integrations: Compatible with major platforms like Salesforce, Marketo, and Slack, ensuring smooth data flow and integration.

Clari as a Conversational Intelligence Solution: Pros

  • Easy CRM Integration: Offers out-of-the-box integration with leading CRMs, simplifying setup and data management.
  • Accurate Sales Forecasting: Provides highly accurate AI-driven sales forecasts, helping organizations plan more effectively.
  • Real-Time Insights: Delivers real-time insights and predictive analytics to keep sales teams informed and proactive.

Clari as a Conversational Intelligence Solution: Cons

  • Lack of Sales Coaching: Does not prioritize sales coaching, which might be a drawback for teams looking to improve skills and techniques.
  • Complex Deployment: Can be more difficult to deploy compared to other intuitive solutions in the market.
  • Expensive for Small Teams: The pricing can be high for small or growing teams, making it a significant investment.
  • Bundled Offerings: Often needs to be purchased as part of the Clari bundle, which can add to the overall cost.

Clari Copilot Pricing

Accelerator plan: $1,080/year/rep

Enterprise plan: $1,320/year/rep

Clari G2 Rating

4.6

Best Conversational Intelligence Software for Sales #5: Avoma

Avoma is an AI meeting assistant designed to help sales reps and other professionals streamline and optimize their meetings. Known for its impressive AI-powered note-taking capabilities, Avoma provides automated meeting transcripts and accurate summaries, making it an invaluable tool for enhancing meeting productivity and follow-up actions.

Avoma as a Conversational Intelligence Software: Standout Features

  • Automatic Meeting Transcription: Provides accurate, AI-powered transcriptions of all meetings.
  • AI-Assisted Note-Taking: Generates precise summaries and extracts action items for easy follow-up.
  • Meeting Analytics: Tracks vital metrics such as meeting hours and speaking time, offering valuable insights.
  • Seamless Integrations: Integrates smoothly with popular calendar and conferencing tools like Google Calendar, Outlook, Zoom, and GoToMeeting.
  • Actionable Follow-Ups: Ensures that follow-up actions are clear and immediate, enhancing productivity.

Avoma as a Conversational Intelligence Solution: Pros

  • User-Friendly: Easy to implement and use, making it ideal for small teams.
  • Comprehensive Meeting Analytics: Provides excellent insights into meeting dynamics and performance.
  • Automated Note-Taking: Saves significant time by automating the note-taking process with high accuracy.
  • Seamless Integrations: Works well with commonly used calendar and conferencing tools, ensuring a smooth workflow.
  • AI-Powered Action Items: Generates actionable insights from meetings, enhancing clarity and productivity.

Avoma as a Conversational Intelligence Solution: Cons

  • Limited Customization: Not as customizable as some other conversation intelligence tools.
  • Higher Cost for Small Teams: Although built for small teams, it can be relatively costly.
  • Longer Onboarding: Onboarding may take more time than expected due to the range of features offered.

Avoma Pricing

Avoma offers flexible plans, including a free option with basic features and premium options starting at $19/month. For more detailed pricing, check their pricing page.

Avoma G2 Rating

4.6

How To Choose the Best Conversational Intelligence Software for Sales

When selecting an ideal conversational intelligence software for your sales team, keep these key considerations in mind:

  1. Problem Identification:

Determine the specific feature gaps or challenges you're aiming to address within your sales process. This will help clarify the necessary features and functionality the tool must offer.

  1. User Needs:

Assess who will be using the software and how many licenses you'll need. Consider whether the platform needs to be user-friendly for the entire sales team or if it should cater to the needs of more technical users.

  1. Integration Requirements:

Identify the tools that need to be integrated with the new software. Consider your current CRM, communication tools, and other elements of your tech stack.

  1. Desired Outcomes:

Define the results you expect from the software. Think about the capabilities you want to gain or improve, such as deal tracking, customer insights, and sales coaching.

  1. Ease of Use:

Ensure the software is intuitive and straightforward for your sales team to use. A user-friendly interface and easy navigation are essential.

  1. Language Capabilities:

If your sales team conducts meetings in multiple languages, ensure the software supports all the languages you need.

  1. Organizational Fit:

Evaluate how the software will integrate with your existing sales processes and workflows. Identify areas that are working well and those that need improvement.

Conclusion: The Best Conversational Intelligence Software for Sales in 2024

In 2024, conversation intelligence software is a game-changer for sales teams, enhancing productivity, providing actionable insights, and fostering better customer understanding. Choosing the right tool involves considering your specific needs, desired outcomes, integration requirements, ease of use, language capabilities, and organizational fit. 

Sybill stands out with its context-driven summaries, AI-powered follow-up emails, and seamless CRM integration, offering best-in-class deal-level intelligence on CRM. 

Check out Sybill's conversational intelligence capabilities and start your free trial today to see the difference for yourself!

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