FAQ | Sybill

Can I create my own templates for follow up emails?

Yes, you can create your own follow-up email templates for every deal stage with Sybill. Customize them to match your unique style with length and tone, ensuring every follow-up is personalized and effective.

Does Sybill generate follow-up emails for each call? How does it work?

Yes, Sybill generates follow-up emails for each call. After your call, Sybill analyzes the conversation, extracts key points, action items, and important details. In a single click, you can view the drafts that includes a summary of the discussion, next steps, and any other relevant information. You can review and customize the email before sending it out, ensuring it matches your style and preferences.

Can I customize the follow-up emails generated by Sybill?

Yes, you can customize Sybill's follow-up emails. You can adjust the length and tone with a few clicks, or edit the email yourself. Just review it to make sure it matches your style before sending.

Can I set different templates for different types of follow-up emails?

Yes, you can create and set different templates for follow-up emails. This helps you tailor communication to different scenarios and recipients. After generating the email, simply switch to your preferred template to see the new email instantly.

Can Sybill integrate with my existing email platform?

Yes, Sybill can integrate with various email platforms, making it easy to incorporate into your existing workflow. This ensures a seamless experience when sending follow-up emails. Refer this help doc for a detailed guide.

Is there a limit to the number of follow-up emails Sybill can generate?

There is no limit to the number of follow-up emails Sybill can generate. You can use the feature as often as needed to maintain effective communication with your contacts.

How quickly can I access the Magic Summary after a call?

The Magic Summary is available within 5 minutes after your meeting. If you include non-verbal analysis, it may take up to 30 minutes, depending on the meeting length.

Is the Magic Summary available in multiple languages?

No, the Magic Summary is only available in English. However, our platform supports 100+ languages. Participants can speak in their preferred language, and Sybill will generate a perfect call summary and transcript in English.

How accurate is the Magic Summary in capturing key points from the call?

Sybill captures every important detail from the meeting that may play an important role in the deal cycle.

Can I share the Magic Summary with my team or clients?

Absolutely. You can share the Magic Summary, detailed transcript, and even the recording with both internal and external team members.

Can I customize summary templates?

No, currently there is no provision to modify the Magic Summary template. We've designed it based on deep research and user feedback to ensure it meets the most common needs.

Sybill’s Behavior AI is completely new technology. How do I learn about using it in a way that best suits my use cases?

You get 14 days of Sybill Business plan, which includes full access to Behavior AI and EQ features for your team. You can also integrate with your CRM, share meetings across your team, and do a lot more!

What are magic summaries? How are they different from other summarization tools?

Magic Summaries are AI-generated call summaries that capture your call’s intent, the outcome, next steps, small talk, and the pain points and areas of interest of each prospect/customer on the call. It’s Sybill’s marquee feature, and it outshines every other AI call recorder/summarizer in accuracy, ease of use, and relevance to context. Further, these summaries are available right where you work - Slack, CRM, and email.

What do you mean by Buyer Intelligence insights?

Sybill captures buyer engagement and excitement on each topic, statement and question during the conversation. This allows it to provide you with insights on what resonated with the buyers, what they didn’t care about, and how likely they are to move forward in the deal. This kind of unparalleled buyer intelligence insights are nowhere to be found in any other call recording or conversational intelligence solution.

What is Deal Summaries and how does it work?

Deal Summaries autofills your CRM by extracting insights from all historical calls and emails. Whenever a new meeting is done, it automatically updates all relevant CRM fields with the latest customer intelligence, ensuring your CRM is always up-to-date with key information. This saves you time and provides a clear, comprehensive view of each deal without manual data entry.

How do I setup Deal Summaries?

Deal Summaries is self-serve, meaning you can simply connect Sybill to your CRM and select the CRM fields you want to sync by following a few simple steps. For more help, check out our comprehensive guide.

How often are Deal Summaries updated?

Your CRM is updated automatically after every new meeting you take, considering all the past call and email conversations for that deal, ensuring your CRM always reflects the most current and relevant customer information.

Does Deal Summaries work with all CRM platforms?

Deal Summaries is designed to integrate with most major CRM platforms, currently integrated with Salesforce and HubSpot. If your CRM isn't one of those, please contact us for potential integration solutions.

What is a recorder license and what is a collaborator license?

Any user who wants Sybill to record and analyze their calls would need a recorder license. Any user who only wants to review calls taken by other Sybill users in their team, but doesn’t want Sybill to record or analyze their own calls, would need a collaborator license. You only need to pay for recorder licenses in your team. Collaborators use Sybill for free.

Do I need to pay for every member of my team who signs up on Sybill?

We have product walkthrough videos, a help center with documentation of our key differentiating features and how you can use them to boost sales team productivity and win rates. We also have a demo meeting in your meetings dashboard right after you sign-up to familiarize you with what Sybill has to offer and how you can make the most of it. You can also book a personalized demo with our team here.

Does the entire team need to be on the same plan?

Yes, all of your team members (recorders and collaborators) will be on the same plan, be it free, Essentials, Business, or Enterprise.

What functionality do I get in the Sybill Platform free trial?

If you signup for the Business plan, you get 14 days full access to Behavior AI features, magic summaries and follow-up emails, Deal Summaries, and a host of other features for your team. You can also integrate with your CRM, share meetings across your team, and do a lot more!

Can I invite my team members during the Sybill Platform trial?

Yes, you can invite as many members as you want to join your trial. In fact, we recommend that you invite your teammates to realize the full functionality of Sybill, by sharing calls and reading and sharing call summaries. This would help you get a flavour of using Sybill across your team and make a more informed decision.

Do I need to enter my credit card information to start the free trial of the Sybill Platform?

No. You can start the trial without entering any payment information.

How does adding and removing licenses work?

If you add anything to or upgrade your plan, the changes will be pro-rated for the remainder of your billing cycle and billed immediately. In addition, your new subscription total will be reflected in your next bill. If you remove anything or downgrade your plan, the change will only take effect at the next billing cycle. We typically do not offer credits or refunds for plan cancellations or changes or unused licenses in the middle of your subscription.

Can I get a free Sybill demo?

Yes! We love giving demos of Sybill to new users. You can book a time here.